Restaurant terms

Version 2026-09 · Last updated: September 2026

These are the terms for restaurants that join Bites Local, in plain English. By ticking the box on the application form, you agree to them.

The short version

Bites Local is for independent restaurants only. We review every application and choose which restaurants join, based on things like independence, customer reviews and food quality.
If you’re accepted, you get a page on the Bites Local marketplace, and customers’ orders come to you on WhatsApp.
You pay £39 a month and 5% commission on the food you sell through Bites Local, both plus VAT.
If you’re one of the first 100 restaurants accepted, your first 3 months’ monthly fee is free and there’s no setup fee.
Customers pay by card before you cook. You’re paid once a week, every Friday: the food price less 5%, plus the delivery charge whenever you deliver an order yourself.
You can leave whenever you like. There’s no minimum contract.

Your own restaurant page on biteslocal.co.uk, built from the menu, logo and photos you send us.
Orders sent to your WhatsApp, with card payments taken for you.
Couriers booked for delivery orders, or the option to deliver yourself.
Changes to your menu, prices, photos and opening hours whenever you ask.
Support from the Bites Local team.

Monthly fee: £39 plus VAT, taken each month.
Commission: 5% plus VAT on the food price of each order paid through Bites Local. Nothing is charged on orders that are declined, cancelled or refunded before we pay you.
Launch offer: the first 100 restaurants accepted pay no monthly fee for their first 3 months and no setup fee. Commission applies from your first order.
Setup fee: £199 plus VAT after the first 100 restaurants.
Customers also pay Bites Local a £1 platform fee and, for deliveries, a delivery charge. These are shown on their bill and aren’t taken from your money.
We’ll give you at least 30 days’ notice by email before changing any of these prices.

Customers pay by card, Apple Pay or Google Pay through Stripe before you start cooking. That payment confirms the order; it is not paid to you straight away.
You receive the food price less the 5% commission. If you deliver an order with your own driver, you also receive the delivery charge the customer paid.
You’re paid once a week. Every Friday we pay you for all your orders from the previous Monday to Sunday, straight into your bank account through Stripe. Your first payout usually takes 7 to 14 days after your first order while Stripe checks your details. You’ll need to set up a free Stripe account with us, and Stripe’s own terms apply to it.
The monthly fee and any refunds for mistakes (see section 6) are taken from your payouts.

Please accept or decline each order within 10 minutes. If you don’t reply, we cancel it and let the customer know.
Once an order is paid, please prepare it for the time you gave, reply READY when it’s packed, and hand it to the courier or customer.
If something goes wrong after you’ve accepted, tell us on WhatsApp straight away so we can update the customer.

You set your own prices. We never add a markup to them.
You’re responsible for your menu, prices, allergen information and descriptions being accurate, and for telling us when they change.
You must be registered as a food business with your local council and follow food safety and hygiene law.
You’re responsible for any alcohol licence needed for what you sell.

We deal with customers first and will let you know about any complaint.
If an order is wrong, missing items or not made because of the kitchen, we may refund the customer and take that amount from your next payout. We’ll always tell you why.
If a courier we booked loses or damages an order, that’s on us, not you.

You confirm you own, or have permission to use, anything you send us.
You let us use it to show and promote your restaurant on Bites Local and our social media while you’re with us.
Ask us to remove anything at any time and we will.

We share a customer’s name, order, and for your own deliveries their address and number, only so you can make and deliver that order.
Please don’t use these details for anything else, such as marketing, unless the customer has agreed to it with you directly.
Our Privacy Policy explains how we handle personal data.

You can leave at any time by emailing us. Your page comes down and your monthly fee stops at the end of the month you’re in.
We’ll still pay you for any orders already completed.
We can end the arrangement with 30 days’ notice, or straight away if there’s a serious breach such as a food safety issue or repeated unfulfilled orders.

We’ll run Bites Local with reasonable care and skill, but we can’t promise it will never be interrupted.
Neither of us is responsible for indirect losses such as lost profits. Nothing here limits liability where the law says it can’t be limited.
We may update these terms. We’ll email you at least 30 days before any change that affects you.
These terms are governed by the law of England and Wales. Our general Terms & Conditions also apply.

Bites Local Ltd
Registered in England & Wales, Company Registration No. 17429426
Hi@biteslocal.co.uk